Privacy and Data Protection Policy

Introduction

Thank you for choosing to be part of our community at RightFM Ltd. We are committed to protecting your personal information and respecting your privacy rights. If you have any questions or concerns about this policy or our practices regarding your personal information, please contact our Data Protection Team at info@rightfm.co.uk.

When you visit our website (https://www.rightfm.co.uk) or use our services, including accessing our portal, you trust us with your personal information. We take your privacy very seriously.

This privacy notice explains our policies regarding what information we collect, how we use it, and your rights in relation to it. We encourage you to read it carefully. If you have any questions or concerns, or if you do not agree with any terms in this policy, please discontinue using our site or services and contact us.

This policy applies to all information collected through our website, related services, sales, marketing, or events.

Who We Are

Company Name: RightFM Ltd
Registered Address: 7 Bell Yard, Westminster, London, WC2A 2JR
Data Protection Contact: info@rightfm.co.uk

1. What Information Do We Collect?

Personal Information You Provide

We collect personal information that you voluntarily provide when you express interest in our services, products, or activities, or when you contact us. This may include:

• Name and Contact Details: First and last name, email address, postal address, phone number, and other similar data.
• Credentials: Passwords and security data for authentication and account access.
• Payment Data: Information necessary to process your payment (e.g., payment reference numbers). All payment data is securely stored by our accounts team.

All personal information you provide must be accurate and complete. You should notify us promptly of any changes to your information.

Information Automatically Collected

When you visit our website, we may automatically collect technical data such as your IP address, browser and device details, operating system, language preferences, referring URLs, and usage patterns. While this does not reveal your specific identity, it helps ensure functionality, security, and user experience improvements.

Like most businesses, we use cookies and similar technologies to collect this information. More details can be found in our Cookie Policy.

Information from Other Sources

We may gather information from public databases, marketing partners, or third parties, such as social media profile details, marketing leads, or search results.

2. How Do We Use Your Information?

Your data is processed for legitimate business reasons, fulfilling our contracts with you, complying with legal requirements, or with your consent. We use personal information to:

• Provide and Manage Our Services – Including customer support, security, and operational purposes.
• Enforce Our Terms and Policies – Ensuring compliance with our agreements.
• Respond to Legal Requests – Such as subpoenas or other legal obligations.
• Improve Our Website and Services – Including data analysis and performance monitoring.

3. Will Your Information Be Shared with Anyone?

We only share your information when necessary, under the following legal bases:

• Consent: When you provide explicit permission.
• Legitimate Interests: To support business operations.
• Contractual Obligations: To fulfil our agreements with you.
• Legal Compliance: When required by law.
• Vital Interests: To investigate fraud, security threats, or policy violations.

We may share your data with third-party vendors and contractors who support our business (e.g., payment processors, hosting providers). These partners do not have permission to use your data for their own purposes.

4. Who Will Your Information Be Shared With?

We only share data with specific third parties, such as:

• Website Hosting Provider: hostinger.com

If you have provided consent for data processing but wish to revoke it, please contact us at info@rightfm.co.uk.

5. Do We Use Cookies and Other Tracking Technologies?

Yes, we use cookies and similar technologies to collect and store your information. You can manage your cookie preferences through your browser settings. More details can be found in our Cookie Policy.

6. Is Your Information Transferred Internationally?

As our servers operate in the cloud, your personal information may be stored in international locations.

7. How Long Do We Keep Your Information?

We retain your information only as long as necessary to meet our purposes or legal requirements. If we no longer have a legitimate reason to process your data, we will delete or anonymise it.

8. How Do We Keep Your Information Safe?

We use technical and organisational measures to protect your information. While we implement robust security measures, we cannot guarantee that online transmissions are 100% secure. You should access our services only through secure networks.

9. Do We Collect Information from Minors?

We do not knowingly collect or market to children under 18 years of age. If we discover such information, we will delete it promptly. If you believe we have collected information from a minor, please contact us at info@rightfm.co.uk.

10. What Are Your Privacy Rights?

Depending on your location, you may have rights under applicable data protection laws, such as:

• Accessing or obtaining copies of your data.
• Requesting corrections or deletions of your data.
• Restricting or objecting to data processing.
• Requesting data portability.

If we process your data with your consent, you may withdraw consent at any time. However, this will not affect the lawfulness of prior processing.

11. Controls for Do-Not-Track Features

Some browsers and devices offer “Do-Not-Track” (DNT) settings. As no official standards for DNT exist, we currently do not respond to such signals. If standards are introduced, we will update this policy.

12. Do We Make Updates to This Policy?

Yes, we may update this policy periodically to stay compliant with relevant laws. Changes will be posted with a “Revised” date. Please review the policy regularly for updates.

13. How Can You Contact Us About This Policy?

If you have questions, contact our Data Protection Team:

Email: info@rightfm.co.uk
Post: Data Protection Team, RightFM Ltd, 7 Bell Yard, Westminster, London, WC2A 2JR