What a Day to Remember.
🥇 Right FM named Best Small Business at the Kimberly-Clark Professional™ Golden Service Awards 2024.
On 23 May 2024, we hopped on a train to London with butterflies in our stomachs and smiles on our faces. Our destination? The iconic Park Lane Hilton. The occasion? The Kimberly-Clark Professional™ Golden Service Awards 2024 – the industry’s flagship event for recognising excellence in cleaning and facilities management.
We were thrilled just to be named finalists in the Best Small Business category. Honestly, we saw it as a perfect opportunity to meet like-minded professionals, celebrate what’s great about our sector, and maybe come away with some fresh inspiration. After all, this was our very first year as a company — being shortlisted alone felt like a big win.
What we didn’t expect… was to actually win.
✨ The Moment We’ll Never Forget
The ballroom was standing room only – packed with over 500 professionals from across the FM world. There was energy, laughter, and a sense of pride in what we all do, day in and day out. Sitting among such an accomplished crowd, we were genuinely taken aback by the number of people who already knew of us — and had been watching our journey unfold. That alone was surreal.
Then came the announcement.
Peter Dickson, that unmistakable voice from The X Factor, called out the finalists in our category. Just hearing Right FM mentioned felt surreal. But then, Hugh Dennis – actor, comedian, and host extraordinaire – opened the envelope… and read out our name.
Right FM.
We looked at each other in total disbelief. Then came the cheers, the flashing cameras, the applause. We floated to the stage, adrenaline surging, as Peter read out highlights of our journey so far – our values, our people-first culture, our smart innovations, and our passion for making a difference.
Being handed the award by Hugh Dennis and Craig Bowman, Commercial Director of Kimberly-Clark Professional™ UK & Ireland, was more than just a career high. It was a moment we’ll never forget.
🏅 Recognition from the Best in the Business
This wasn’t just a celebration. It was an endorsement.
Now in its 30+ year history, the Golden Service Awards are the benchmark for exceptional standards in the cleaning and FM industries. Organised biennially by Kimberly-Clark Professional™, the awards honour the incredible people, businesses, and ideas that are pushing the sector forward.
This year’s competition saw 30% more entries than ever before, with an increased focus on sustainability, staff wellbeing, and innovation. The judging was carried out independently by the British Institute of Cleaning Science (BICSc) — ensuring total fairness and rigour.
Neil Spencer Cook, Group Managing Director at BICSc, praised this year’s entries for showcasing how FM is evolving:
“The passion from entrants really shines through. There’s a stronger focus on valuing people, improving working conditions, and tackling modern-day challenges with creativity and care.”
And when it came to Right FM, the judges shared this glowing feedback:
“This small business has achieved so much and should be very proud of themselves. Looking forward to seeing how they grow and develop moving forward.”
🙌 A Win for the Team – and for the Way We Work
This award isn’t just a piece of shiny gold on the shelf. It’s a reflection of our people, our purpose, and our belief that there’s a better way to do FM — one that’s smart, kind, secure, and sustainable.
In just a year, we’ve:
- Delivered innovative, tech-enabled FM services across a diverse portfolio
- Built a values-led company culture where people are heard, seen and supported
- Embedded sustainability and well-being into every decision we make
- Formed meaningful, trusted partnerships with clients who want more than just box-ticking
As our Managing Director Venesa and Finance & Procurement Director Stuart said on the day:
“We are honoured to be acknowledged among such esteemed companies and individuals. The judges’ feedback is encouraging and reflects our team’s dedication. We are excited about our future growth. Congratulations to all finalists and winners – it’s inspiring to see the innovation in our industry.”
🚀 What’s Next?
This award marks the end of Chapter One for us — and the start of something even bigger.
We’re more motivated than ever to continue redefining what great FM looks like. That means:
- Continuing to invest in people-first service
- Driving forward ESG goals, from Net Zero to mental health
- Exploring new technologies to improve safety, efficiency, and transparency
- Creating spaces where everyone – from cleaners to CEOs – feels proud to work
If you’re a business looking for FM with heart, humour, and high standards, we’d love to show you what Right FM can do.
đź’ˇ Want award-winning service with a human touch? đź’ˇ
Let’s have a chat and see how we can raise the bar for your workplace too.
📞 Get in touch | 📅 Book a free consultation | 🏆 Discover why we’re different